Please try and use the FAQ list below to answer your questions swiftly and efficiently. If you cannot see the answer to your question here, please email our customer service team at firstname.lastname@example.org, who will respond directly.
How long will I have to wait for my order?
Please see our shipping page for details on standard lead-times.
What payment method is used?
We use a service called Barclaycard to process our online payments. This is a well established and reliable provider with a good reputation. We ask that customers enter as much information as possible when making payment through this service to lessen the chances of a transaction being rejected. This includes address, postcode, CV2 code and 3D secure password (these options may not apply to all countries and our systems will take this into account).
How do I make a bulk wholesale/distribution enquiry?
If you are interested in becoming a distributor or wholesaler for Iain Sinclair products, please fill out the simple web form here.
How do I become an affiliate?
Affiliates of Sinclair Fulfilment Ltd can make money advertising our products using a specially provided link that allows them to earn up to 20% of all purchases made during shopping sessions generated from that link. If you are an individual (not trade organisation) interested in becoming an affiliate of Sinclair Fulfilment Ltd, please contact us using the simple form here and we will contact you ASAP.
How do I make a bulk retail/mail order enquiry?
If you are interested in becoming a retailer (including Internet or Mail Order) seller, please contact us here.
How do I request a refund?
If you would like to cancel your order and receive a refund, please email us at email@example.com and we will process your request. Please quote your order number in the subject bar.
If faulty we will replace - please refer to our faulty goods policy.
We are unable to cancel or refund products that have been ordered including custom laser engraving (unless faulty) as they cannot be used for other customers.
Why can't I place an order from my country?
Unfortunately, we are currently unable to accept orders from Australia.