If an item you receive from us is faulty please contact us to arrange for either a refund or replacement. Click here for our step-by-step guide on how to return your item.
If you require a refund because your item is faulty, you will be refunded the full purchase amount, including shipping.
If you would like us to replace your faulty item instead of refunding it, please state this when emailing us about the faulty item.
If your faulty item was purchased through an independent retailer, please contact them to arrange for a refund or replacement.